We would like to re-assure all our customers and business partners that we are doing everything possible to reduce the spread of the COVID-19 virus and continue running our business and minimise any disruption to our Customers Staff and Suppliers during the uncertainty of the Covid19 outbreak.
Whenever possible our staff will work remotely however, they will be fully contactable and will respond to any queries in a timely manner.
We have decided to close our trade counter and showroom until further notice.
Should you require anything from us please call the office on 01-623 2390, or firstname.lastname@example.org
We will arrange your order to be sent out to you by overnight DPD courier – we would ask customers to avail of this service where possible. Contact; email@example.com
If your order is urgent and you are in the Dublin area please phone the office and we will have your order dispatched by a same day courier.
Entry to our Trade Counter and showroom or collections will not be permitted at this time in line with Government restrictions only deliveries are allowed
Should you require keys during this time we would request you follow the normal procedures email your request to firstname.lastname@example.org and we will contact you should we have any queries and your keys will be posted or couriered to you.
Couriers / POD’s
Please see details below regarding changes made by our courier services:
- All deliveries will be made by electronic notification of delivery. The driver will not ask you to sign but instead ask for your name which they will input onto the system to confirm they have delivered to you.
- The signing of delivery dockets by our same day couriers has also been suspended for the moment.
This will be the only method of POD available until further notice.
If there is an issue for signing off invoices please contact us by return and we can discuss how we might work around it with you. We understand that this is not ideal but we need to do what we can to stop the spread of Covid 19 we appreciate your understanding at this time.
Emergency call outs to site to service automatic doors or electric or mechanical locking are permitted in line with Government guidelines, please contact Maura Mahony in the office 01-6232390 Option 4, or email email@example.com
Payments / Accounts Procedures
We are also trying to ensure continuity of our payments so we in turn can continue to pay our creditors on time and keep everyone’s cash flow moving in an attempt to do this we would appreciate your support by removing cheque payments sent by post.
We are requesting that all payments, for accounts balances, invoices or proforma orders, are now submitted to us by either BACS or made by card payment over the phone
If you do not already have our bank details to send payment by BACS please advise us by return and we will forward the details to you.
Please note that our invoices and statement will continue to be sent via email and are to remain unchanged. If you require copies of any documents or have any invoices in query please email on firstname.lastname@example.org and we endeavour to get your information to you or deal with your enquiry as soon as possible.
We hope all of you and your families stay safe and well during the difficult time ahead.
We thank you for your continued support.
Leonard and Philip Perrem.